loki88 Platform Privacy Notice
This page describes what we collect when you use loki88 and how we keep that data protected. We gather information from your account setup, your deposits and withdrawals, your betting activity, and your device when you access our sportsbook, live-dealer tables, slots, or esports markets. Our goal is to operate transparently so you understand what data flows through loki88 and who has access to it.
We at loki88 process your personal information under data-protection law in the jurisdictions where we operate. Your data is encrypted in transit and at rest on our servers. We do not sell your information to advertisers or data brokers. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your payment details directly; we receive only confirmation that a transaction succeeded.
By using loki88, you consent to the practices outlined below. If you have questions about your data or wish to exercise your rights, contact our support team through the in-app help centre or email the address listed at the end of this notice.
What we collect on loki88
When you open an loki88 account, we collect your full name, email address, phone number, date of birth, and identity document (ID card, passport, or driving licence). We verify this information through our KYC process to comply with anti-money-laundering law. We also collect your payment method details—the bank account or mobile wallet you use to fund your balance. We do not store your full card number or bank credentials; payment processors handle those securely.
Our servers log your betting activity: which markets you view, which bets you place, which live-dealer tables you join, and which slots you play. We record the timestamp, bet amount, and outcome. We also collect technical data: your device type (Android or iOS), your IP address, your browser or app version, and your network connection type. This helps us diagnose crashes, detect fraud, and optimize performance for users in Jakarta, Surabaya, Bandung, Medan, and Semarang.
How we use your data
We use your personal information to process your account, verify your identity, process deposits and withdrawals, settle bets, and investigate disputes. We also use it to detect fraud, money laundering, and problem gambling patterns. If we notice unusual activity—such as rapid account creation followed by large withdrawals, or betting patterns that suggest account compromise—we may freeze your account temporarily and request additional verification.
We analyze aggregate betting data (not linked to your name) to understand market trends, optimize our odds, and improve our platform. For example, we track which Liga 1 matches attract the most bets, which live-dealer games are most popular during Idul Fitri, and which payment methods are most used in each region. This helps us decide which tournaments to cover and which games to feature.
We may contact you via email or SMS to notify you of account activity, confirm withdrawals, or inform you of platform updates. We do not send marketing emails unless you opt in. You can manage your notification preferences in your account settings at any time.
Third parties and data sharing
Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information directly. We do not pass your payment details to them; they handle the transaction independently. Our live-dealer studios (Playtech and other providers) receive only your username and session ID; they do not see your personal details or betting history outside that session.
We may share your data with law enforcement or financial regulators if required by law. We do not share your data with third-party advertisers, data brokers, or affiliate marketers. Our servers may sit outside your jurisdiction; by using loki88, you consent to your data being processed and stored internationally.
Your rights and our commitments on loki88
You have the right to access, correct, or delete your personal data. You can download a copy of your account data (including your betting history and deposits) through your account settings. If you find inaccurate information, contact our support team and we will correct it within 5 business days. If you wish to delete your account and all associated data, we will do so within 30 days, except where we are required by law to retain records (typically 5–7 years for financial transactions).
We retain your data for as long as your account is active, plus a retention period after closure to comply with anti-money-laundering and tax law. We do not retain your payment card details or bank account numbers; payment processors handle that. We do retain your betting history, deposits, and withdrawals for dispute resolution and regulatory compliance.
Data protection summary
- We encrypt your data in transit and at rest using industry-standard protocols
- We limit access to your data to loki88 staff who need it for their role
- We do not sell or share your data with advertisers or brokers
- We comply with data-protection law in all jurisdictions where we operate
- You can request access, correction, or deletion of your data at any time
Our platform operates in jurisdictions where local law permits our service. We do not market or offer access to users in regions where online gambling is prohibited. If you access loki88 from a jurisdiction where it is unlawful, you do so at your own risk and outside our terms. We are not liable for any legal consequences you may face.
If you have a privacy concern or believe we have mishandled your data, contact us through the support centre in your loki88 account. We will investigate within 5 business days and respond with our findings. If you are not satisfied with our response, you may file a complaint with the data-protection authority in your jurisdiction.